What to Look for in a Chatbot Solutions Provider

chatbot solutions image by freepik

Whether you’re a business owner or a marketer, you’ve probably heard of chatbots and how they’re changing the game for brands in various industries.

Chatbots refer to software that can respond automatically to messages from users and perform commands such as booking an appointment or processing a transaction. They are widely used for customer service in sectors such as banking and e-commerce for they offer 24/7 support and respond to customers instantly, and the COVID-19 pandemic has led to the mass adoption of chatbots starting in 2020.

If you’re looking to get a chatbot for your business, the first step is knowing which one is the right provider that can deliver your needs and requirements and help you fulfill your goals. Here is a guide on what you should look for when deciding on a chatbot solutions provider:

Expert Development and AI Capabilities

There are basically two types of chatbots: a simple chatbot and a smart chatbot. Simple chatbots follow a specific set of rules and therefore have limited capabilities. They can only answer pre-determined questions and cannot stray from a predefined conversational path. Smart chatbots, on the other hand, are powered by artificial intelligence, machine learning, and natural language processing (NLP). They can understand and respond accurately to all sorts of questions and gets smarter with every new conversation.

Providers that make use of bot builder platforms can only produce simple, templated chatbots with limited capabilities. To enable you to leverage the power of messaging automation and artificial intelligence to their fullest benefit, choose a chatbot partner that is able to produce a bespoke solution that is perfectly aligned with your business goals. Alfafusion is a pioneer AI chatbot development company that’s been in the business for 25 years and specializes in custom-built AI chatbots for enterprises. Alfafusion chatbots are fully equipped with AI and NLP capabilities as well as multilingual support for handling different types of inquiries and concerns. With a chatbot solutions provider like Alfafusion, you can rest assured that your chatbot will be specifically designed to meet your customers’ needs.

Marketing-Driven and Creative Use of Technology

Select a chatbot partner that understands your marketing and business objectives and provides a complete suite of services from conceptualization to execution to deliver results and solve pain points. With a full-service AI chatbot development company like Alfafusion, you can make the most of end-to-end solutions starting from conceptualization and planning, to design and development, all the way to product management and maintenance without doing all the work yourself. Alfafusion has a dedicated team of account managers, copywriters, UI and UX designers, and developers who are ready to make your vision come to life.

Trusted by the Most Discerning Clients

If you’re going to choose a chatbot solutions provider, choose one that has an extensive portfolio to prove that they are the best at what they do. Alfafusion has worked with a variety of clients in different industries ranging from food and pharmaceutical brands to consumer electronics companies to quick-service restaurants and banks. Nestlé, Samsung, Mcdonald’s, PayMaya, and the Bank of the Philippine Islands are just some of the industry leaders for which Alfafusion has successfully provided e-commerce, customer service, and other digital solutions powered by AI chatbots.

Data Analytics & Insights

Lastly, choose a chatbot solutions provider that can help you extract valuable data and insights through advanced analytics. Part of Alfafusion’s services is the development of a CRM dashboard that works side by side with your chatbot to deliver a deeper understanding of your users. The Alfafusion Client Solutions Team can help you generate numbers and figures and translate them into comprehensive reports as well as maximize data such as customer feedback, demographics, and activities that you can use to strengthen your business strategy.

All in all, the best chatbot solutions provider will be able to fulfill both your business and customer needs. Get a chatbot for your business today! Book a bot demo with us.

Leave a Reply