Chatbots are one of the most versatile tools of this modern age. On the one hand, they are convenient and easy to use; which makes them very helpful for end-users. On the other, they are efficient and profitable which makes them valuable for various enterprises in different sectors. Here are the top 5 industries that benefit the most from chatbots:
#1 Customer Service
With 24/7 customer service, instant responses, and predefined answers to frequently asked questions, chatbots have proven to be the best at attending to customers’ needs. Their natural language processing (NLP) capabilities combined with round-the-clock functionality allow them to identify a user’s concern and resolve it right away; fulfilling multiple requests at the same time, all the time. By taking care of up to 80% of routine tasks, not only do chatbots provide customers a pleasant experience but they also help businesses save up to 30% on customer support costs.
#2 Real Estate
Choosing and buying property is no simple matter, and chatbots have a way with conversational and personalized interactions that make it easier for customers to make a decision. Starting with a friendly conversation in which the chatbot asks questions to learn more about what the user is looking for, it then tailors their viewing experience according to their requirements and preferences and makes use of interactive and engaging content to show results, ending with the user setting an appointment with an agent. Because chatbots are great at helping users find exactly what they are looking for, they are effectively closing deals and making waves in the real estate world.
Airlines and hotels are now opting for chatbots to handle their bookings online for they make way for an automated and seamless booking process. Customers can easily browse and book flights or rooms based on location, price, or time and date and make payments all on their preferred messaging app. Along with timely alerts such as seat or room availability and check-in and check-out reminders through the push notification feature, chatbots offer customers extensive assistance all the way from planning to the fulfillment of their trips.
Banking services are essential services that people rely on every day, which is why banks are turning to chatbots for they can deliver consistent services that customers can depend on at all times. A chatbot can answer common customer inquiries, display products, services, and general information, and facilitate account application with no interruption and little supervision on a daily basis. With a chatbot in charge of these vital duties, banks can fulfill the day-to-day needs and demands of their customers.
Last but not least, there are various ways chatbots are utilized in the medical field. One particular use of chatbots is user education in which a chatbot’s main purpose is to be a source of information, like the COVID-19 chatbots of the World Health Organization and CDC. At the same time, chatbots can also function as an extension of healthcare services and provide access to hospital directories, connect patients to physicians and emergency hotlines, and recommend preventative measures and first aid treatments for minor illnesses and injuries.
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