How Mobile Banking with a Chatbot Would Work for Your Customers on Facebook Messenger

mobile banking photo by vectorjuice
mobile banking photo by vectorjuice

In the Philippines, 15% of the population or around 10.2 million Filipinos have a bank account that they only access and use online. And with the whole world being forced to turn to digital solutions due to the COVID-19 pandemic, the use of online and mobile banking has increased globally. Now, consumers are more eager to explore new and better ways of banking. A study found that 63% of U.S. consumers are now more willing to try new applications for banking than they were before the pandemic. That said, now is the perfect time to introduce to your customers a streamlined banking solution that can meet their everyday needs.

A self-operating online software application, a chatbot can act as an automated banking assistant that can carry out transactions and take care of inquiries and concerns, all within your customers’ preferred messaging app. Here’s how it would work on Facebook Messenger:

Seamless Onboarding

Upon getting started, your chatbot will ask the user if they are already an account holder or if they would like to open an account. For new customers, the chatbot will take them through the account opening process by asking questions so that instead of filling out a form, the chatbot will collect the necessary information for their application. Customers can also send photos and documents on Messenger, and after completing their requirements, the chatbot will submit their application and then inform them once it has been approved and their account has been activated.

Easy Account Management

Customers can easily log in to their accounts, check their balance, transfer funds, and pay bills directly in Messenger via an encrypted WebView and authenticate every action using a password, fingerprint, or one-time PIN (OTP) which your chatbot will confirm with a push notification to make way for safer and more secure transactions. The chatbot can also display customers’ recent transactions in a carousel menu where they can select by date and then view on a WebView. With a chatbot, you can provide customers a more convenient and accessible way to manage their finances while ensuring that their accounts stay protected.

Real-time Customer Service

For comprehensive assistance with their accounts, the chatbot can connect customers to a human customer service agent through a live chat support feature. Since chatbots have natural language processing (NLP) capabilities, they can detect when a customer is raising a concern or making a complaint through keywords and phrases and be able to respond accordingly. So when a customer sends a message saying, “There was an unauthorized charge in my account,” your chatbot will reply with a spiel and redirect them to a live agent at the click of a button.

FAQs Menu

Allow customers to find answers to their questions by browsing a carousel menu of FAQs on your chatbot. You can display information such as bank transfer fees, payment cut-off time, how to enroll a merchant or biller, and other helpful tips. With a dedicated section for commonly asked questions, customers can get the information they are looking for right away and no longer need to talk to an agent for a simple inquiry.

Promo Catalog

Lastly, with a chatbot, you can include a carousel menu for promos so customers can explore and avail the latest offers on Messenger. A promo catalog can not only upsell your products and services but also keep your customers engaged, and with the push notification feature, your chatbot can easily alert customers about exclusive deals and promos.

Change the way your customers do banking for the better. Revolutionize mobile banking with a chatbot for your bank now! Book a bot demo with Alfafusion.

Designing experience since 1998, Alfafusion is a pioneer enterprise chatbot solutions provider in the Philippines.

Call +632-98-999-1576 or send an email to to book a bot demo.

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