The ongoing global crisis on COVID-19 has dramatically altered the way we live in this day and age. Since early March, e-commerce sales grew 49% according to Adobe’s latest Digital Economy Index in response to the shutdown of physical stores – completely changing the game in the retail world. Now that online is the new normal, your e-commerce store can make more profit by providing customers an alternative and more convenient means to get their needs amidst the pandemic. Here’s how a chatbot can do that for your e-commerce store:
Deliver your products and services right where your customers are. With a chatbot that can be deployed on any messaging platform, you can get close to your customers and reach 1.3 billion users on Messenger alone. Through your e-commerce chatbot, customers can easily access and navigate your product catalog with carousel menus as well as make purchases and send payments directly on Messenger, without the need to download any app. With a chatbot’s user-friendly interface, you can offer customers a more seamless and complete shopping experience.
24/7 Instant Customer Service
Because chatbots are functional and operational at all hours of the day, you can assist customers with their inquiries and concerns instantly and at all times, even without any human involvement. Natural language processing (NLP) allows your chatbot to match any user input with the correct pre-programmed response so customers can simply type their questions and get the answers they need immediately. Your chatbot can also determine if a customer is raising a concern and connect them to a human customer service agent to help resolve the issue. With an additional live agent feature, you can hybridize your customer service and provide maximum support for your customers.
Order Status Notifications
Now that more people are opting for delivery aside from Buy Online, Pick-up in Store (BOPIS) options, informing customers of the status of their orders becomes a must and a need. With the push notification feature at your disposal, your chatbot can send customers order status updates and make way for transparent purchase tracking right from the order request all the way to delivery. You can also notify customers of product availability, delays in delivery, store announcements, and make sure they receive other important alerts.
By making your business available to customers no matter how, where, when, or what happens, you can guarantee a steady growth in your sales. Get a chatbot for your e-commerce store and secure your sales now!
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