Did you know that brands that lead in customer experience bring in more revenue than competitors that lag in customer experience? Forrester’s study in 2016 found that customer experience leaders outperformed customer experience laggers by 14% in their compound average revenue growth within 5 years. With this in mind, it goes without saying that experience truly is everything… and superior customer experience is the seed you need to sow to reap significant revenue growth. Here’s how a chatbot can deliver seamless customer experience and boost your revenue:
User-friendly Interface
Display your products and services in handy carousel menus and make use of engaging multimedia content for better user experience. With a chatbot’s conversational interface, you can make way for simpler and more convenient navigation so customers can easily find information that they’re looking for. Your chatbot can also incorporate images, GIFs, videos, and other interactive content to support and augment information in text format.
Enhanced Customer Service
Upon deployment on your preferred messaging platform, a chatbot is operational 24/7, 365 without the need for further human input. Given that, your chatbot can take care of inquiries and concerns instantly and at all times and provide a better customer service experience. With natural language processing (NLP) that allows chatbots to recognize user intent from keywords and match them with correct information, customers can just ask a question or type a request and your chatbot will supply the right response. Not only that, but you can also integrate a live agent function in your chatbot for full-on customer support.
In-app Transactions
Enable customers to make purchases and send payments through your chatbot within any messaging app. Chatbots can make the most of any messaging app’s features and provide more than one functionality. With your chatbot being capable of accommodating transactions, you can provide customers a full-service experience.
Personalized Notifications
Personalize customer experience and send relevant alerts through the push notification feature. By receiving purchase updates from your chatbot, customers will be able to track their purchases better. You can also cross-sell and upsell at the same time by informing customers of upcoming promos or reminding them of their pending purchases.
With a chatbot, you can make sure that your customers get the best experience of your brand. Turn superior customer experience to more revenue and get a chatbot now!
Designing experience since 1998, Alfafusion is a premier enterprise chatbot solutions developer in the Philippines.
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