Due to their versatility and serviceability, businesses have mostly been leveraging chatbots for sales, customer support, and marketing. And now that ordering food online has become the more popular and preferable option, having an all-in-one platform that can handle all three can get your restaurant at the forefront of the foodservice industry. Here’s how a chatbot can take care of sales, marketing, and customer service for your restaurant:
Seamless Ordering Experience
With a chatbot on your customers’ preferred messaging app, you can provide a more accessible and convenient way for them to order from your restaurant. Right from their inboxes, customers can simply send your store a message and the chatbot will guide them through the ordering process. Starting with helping them choose from the menu to processing their payments directly within the app, all the way to sending them updates until they receive their orders, a chatbot can provide customers a full-service experience that will make them look forward to ordering again in the future.
Since chatbots are easy to use, customers will never have a hard time ordering through your chatbot. A chatbot’s conversational design simulates a natural interaction between your brand and your customers. On top of that, a carousel menu in your chatbot can provide customers a comprehensive view of your products and make way for easy navigation. By prioritizing user experience, your chatbot can convert every new customer into returning customers.
A chatbot can also be utilized for upselling and cross-selling by sending relevant recommendations to customers based on their past orders and user activity. For example, your chatbot can offer a customer some side dishes that are frequently bought with the meal they just added to their bag or suggest similar items on their next order. With a chatbot, you can maximize sales in many different ways.
You can program your chatbot to follow a script and use a tone that matches your brand voice. Through natural language processing (NLP), a chatbot can understand context in messages and respond accurately, so it can exchange greetings and pleasantries and engage with customers as flawlessly as a human could.
Collecting customer feedback is one of the most beneficial functions of a chatbot. Because they are built to have casual conversations with users, chatbots can skip the survey format and easily ask customers questions to gain valuable insights that can help you effectively position your brand.
The push notification feature allows your chatbot to personalize customer experience by sending targeted promos and offers. It can alert a customer when there’s a discount on their favorite item on the menu or when a store in their area is currently having a promotion. With the data collected by your chatbot, you can integrate customer information in various areas of your marketing strategy.
24/7 Instant Service
Chatbots work around the clock and have the ability to respond to messages in real-time and perform requests instantly. Even without a human running things in the background, a chatbot remains operational and can accommodate as many customers 24/7, 365.
Your chatbot can offer customers two ways to answer an inquiry. Customers can either choose to type their questions and have the chatbot reply with the correct information or find what they are looking for in a carousel of frequently asked questions.
Natural language processing also enables your chatbot to address customer concerns. When a customer makes a complaint, your chatbot will be able to determine that they are coming forward with an issue and reply accordingly. By providing immediate assistance and solving their problems right away, your chatbot can save your customers the trouble of having to escalate to a human agent.
Live Agent Support
As a last resort, you can include a live chat feature in your chatbot to connect customers with customer service representatives for instances that require more attention and evaluation to reserve your human resources only for complex matters.
Improve your sales, marketing, and customer service all at once. Get a chatbot for your restaurant now!
Designing experience since 1998, Alfafusion is a pioneer enterprise chatbot solutions provider in the Philippines.
Call +632-98-999-1576 or send an email to firstname.lastname@example.org to book a bot demo.