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This Latest Report Says Consumers Would Rather Use a Chatbot Than Browse a Website

  In the latest report by Botco.ai about the state of chatbots for 2022, 70% of consumers say that a chatbot was able to answer all or most of their questions competently, and that they would rather get assistance from a chatbot than browse a website.   The pandemic has catapulted the adoption of chatbots […]

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Vietnam Travel Assistant Chatbot Found to Improve Tourists’ Travel Experience

  The Da Nang Department of Tourism in partnership with Hekate Technology Co. introduces the Danang FantastiCity Chatbot, Vietnam’s first travel assistant chatbot that provides tourist information and support.   The chatbot can be accessed via text message and was developed with the goal of boosting self-service tools and information channels for tourists in Da […]

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Chatbots as Employee Digital Personal Assistants: How Chatbots Can Transform the Workplace

  For the longest time, chatbots have been leveraged by companies and organizations for customer service and transactions. Now, the next step for chatbots is to undertake internal functions and be utilized for improving employee experience.   By automating time-consuming, routine tasks, chatbots will not only help businesses reduce operating costs but will also boost […]

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Meet VIRA, the Latest COVID-19 Vaccine Chatbot to Join the Battle Against COVID-19

  Another chatbot joins the battle against COVID-19 with a mission to fight misinformation.   Earlier in September last year, a COVID-19 diagnostic chatbot was able to predict spikes in COVID-19 cases.   Now, cloud communications provider, Vonage, and Johns Hopkins University have joined forces to deliver official COVID-19 vaccine information through the latest COVID-19 […]

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7 Biggest Chatbot Trends and Predictions for 2022

  2021 has been an eventful year for chatbots. Various AI bots have been deployed across different industries, from healthcare to public service to banking, helping people and organizations navigate through the new normal brought about by COVID-19.   That said, we can only expect better things from artificial intelligence and chatbot technology from here […]

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Give Your Customers a Wonderful Holiday Shopping Experience with a Chatbot in Charge of Your Store

  It’s the second year that we will be celebrating Christmas in a totally different way. Due to COVID-19, instead of feeling the Christmas rush in department stores, we panic over whether or not we will be able to receive our packages in time. Rather than spending hours at grocery lines to buy ingredients, we […]

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