A chatbot can benefit your restaurant in many ways. Chatbots have various applications in the food service industry, including e-commerce automation, customer service, and workforce augmentation. They can handle a variety of tasks and respond to customers instantly, but with the power of artificial intelligence, they can do so much…
Whether you’re a business owner or a marketer, you’ve probably heard of chatbots and how they’re changing the game for brands in various industries. Chatbots refer to software that can respond automatically to messages from users and perform commands such as booking an appointment or processing a transaction. They are…
As of today, Facebook stands as the most used social media platform in the world, with roughly 2.96 billion monthly active users in 157 out of 167 countries. While people use Facebook to connect with other people, customers use Facebook Messenger to communicate and transact with businesses and brands. With…
In the past couple of years since the COVID-19 pandemic hit, we have seen the adoption of chatbot technology in various industries grow exponentially. This is perfectly evident in the healthcare sector where the biggest public health organizations such as the CDC and WHO made use of chatbots to provide…
Along with travel, education, healthcare, and finance, real estate is at the forefront of industries that benefit the most from chatbots. A chatbot, in its simplest sense, is a program that can converse with users on its own. Smart chatbots or AI-powered chatbots are widely used by businesses across various…
In every industry, the main problem all businesses face is eliminating routine, time-consuming work. The legal industry is no exception. From dealing with open cases to attending trials, lawyers already have a lot on their plate to have time for entertaining potential clients or doing administrative work. That said, the…
Big things are happening in the chatbot and AI ecosystem starting in 2023 and in the coming years. Since the 2020 pandemic, the use of chatbots has rapidly increased, which helped businesses automate tasks and serve customers more efficiently. Now, post-pandemic, chatbots continue to dominate sectors such as finance, travel,…
The Meta Marketing Summit 2022 was an event where over 50 business leaders from Meta in the Philippines and Southeast Asia gathered to discuss how the metaverse can empower businesses, brands, and creators to navigate trends and effectively connect with customers and communities. It was held last September 29, 2022…
The cost of providing quality customer service is not something to be taken lightly. In the US alone, hiring a customer service representative can cost a business about $4000 (Glassdoor), while outsourcing a basic coverage of 1000 minutes from a call center means spending $900 to $1100 per month, according…
In the latest report by Botco.ai about the state of chatbots for 2022, 70% of consumers say that a chatbot was able to answer all or most of their questions competently, and that they would rather get assistance from a chatbot than browse a website. The pandemic has catapulted the…
