The Meta Marketing Summit 2022 was an event where over 50 business leaders from Meta in the Philippines and Southeast Asia gathered to discuss how the metaverse can empower businesses, brands, and creators to navigate trends and effectively connect with customers and communities. It was held last September 29, 2022…
The cost of providing quality customer service is not something to be taken lightly. In the US alone, hiring a customer service representative can cost a business about $4000 (Glassdoor), while outsourcing a basic coverage of 1000 minutes from a call center means spending $900 to $1100 per month, according…
In the latest report by Botco.ai about the state of chatbots for 2022, 70% of consumers say that a chatbot was able to answer all or most of their questions competently, and that they would rather get assistance from a chatbot than browse a website. The pandemic has catapulted the…
The Da Nang Department of Tourism in partnership with Hekate Technology Co. introduces the Danang FantastiCity Chatbot, Vietnam’s first travel assistant chatbot that provides tourist information and support. The chatbot can be accessed via text message and was developed with the goal of boosting self-service tools and information channels for…
For the longest time, chatbots have been leveraged by companies and organizations for customer service and transactions. Now, the next step for chatbots is to undertake internal functions and be utilized for improving employee experience. By automating time-consuming, routine tasks, chatbots will not only help businesses reduce operating costs but…
Another chatbot joins the battle against COVID-19 with a mission to fight misinformation. Earlier in September last year, a COVID-19 diagnostic chatbot was able to predict spikes in COVID-19 cases. Now, cloud communications provider, Vonage, and Johns Hopkins University have joined forces to deliver official COVID-19 vaccine information through the…
2021 has been an eventful year for chatbots. Various AI bots have been deployed across different industries, from healthcare to public service to banking, helping people and organizations navigate through the new normal brought about by COVID-19. That said, we can only expect better things from artificial intelligence and chatbot…
It’s the second year that we will be celebrating Christmas in a totally different way. Due to COVID-19, instead of feeling the Christmas rush in department stores, we panic over whether or not we will be able to receive our packages in time. Rather than spending hours at grocery lines…
The State Election Commission of India (SEC) along with Gupshup Institute recently launched their joint initiative, the Mahavoter Chatbot – a chatbot that answers queries about voter registration. With the upcoming 2022 Philippine elections, it seems like we could also use a Mahavoter Chatbot of our own. Through Mahavoter Chatbot,…
Christmas is just around the corner… and you already know what that means for your business. The surge in customer volume and purchases will also come with an influx of customer queries, feedback, and complaints, so you should take this holiday season as a chance to upgrade your customer service…
