In a recent study by the Kantar Group, online grocery shopping has been reported to have increased by 30% globally since the pandemic started. This means that until COVID-19 is a concern, more and more people will opt for digital grocery shopping and your sales will do better online. Here’s why you should consider getting a chatbot that can automate orders and maximize profit for your grocery store online:
With a chatbot, customers can order groceries from your store instantly on Messenger or through any messaging app they already use. No need to download additional apps. Customers can easily pay for their purchases and make in-app transactions through a payment feature integrated into your chatbot. In just a few clicks, customers can order groceries and have them delivered to their doorstep. By automating your ordering process, your chatbot can make online grocery shopping more convenient than it already is and satisfy more customers.
Easy Product Searching & User-friendly Product Catalog
Natural Language Processing (NLP) allows your chatbot to understand users by recognizing keywords and interpreting the context of their message. Customers can simply type the name of a product and your chatbot will know the correct response and show the right and relevant products. Aside from that, you can display your products in compact carousel menus and make way for easy navigation. This way, customers can simply browse your product catalog or search for a product, add them to their carts, then proceed to checkout — which is way more preferable than browsing through isles, lining up at the cashier, and driving to and from your store.
If your grocery store is open 24/7, so is your chatbot. Process transactions around the clock with a chatbot that can operate all day and all night even without human supervision. Another benefit of NLP is that your chatbot can provide customer service and accommodate requests at all times by detecting and responding to inquiries and concerns. To extend customer support, you can also include a live agent feature in your chatbot.
Order Status Updates
Let customers track their purchases better and send order status updates just like a regular personal message with the push notification feature. Your chatbot can alert customers in every stage of their purchase, all the way from when their order has been accepted by your store to when it is already out for delivery.
By complementing convenient and safe online grocery shopping with seamless ordering, you can provide a better experience for your customers and increase your sales. Book a bot demo now and get a chatbot for your grocery store online!
Designing experience since 1998, Alfafusion is a premier enterprise chatbot solutions developer in the Philippines.
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